How To Find A Towing Company That You Can Trust

how-to-find-a-towing-company-that-you-can-trustA car is a very personal asset. If your car begins to experience mechanical problems, you are negatively affected. Mechanical problems will come and sometimes they are unpredictable. Therefore, you would most definitely like a towing company whose business is not just towing, but that they care about your car almost as much as you do. How would you find such a towing company? Here are a few tips.

1. Ask Family and Friends

The first step is to go to the people whom you can trust. These are people who don’t just care about your car, but actually care about you! Your family and friends are the first frontier. These people want the best for you and will give advice freely. Some will even go as far as helping you with your research by asking their own circle of friends. By looking for opinions among friends and family, you almost guarantee getting a good towing company. However, if none of your friends and family drive or have had no experience towing their vehicle, they may not be of much help even if they want to help you. Therefore, you need to go a step further.

 2. Check Out their Social Media Pages

Thanks to platforms like Facebook and Twitter, the world has become one huge interconnected society. This has become so big that it is basically essential for companies to have a presence on social media sites in order to interact with their customers. What you therefore have to do is to find out what local towing companies operate in your area and view their social media and review pages.

The goal of this is to get raw customer feedback on the services offered. Social media sites are a place where customers go to present their grievances and even praise the service that they receive. Your work, therefore, would be to find the company that has the following three things.  First, it has to have many customer reviews. The more the feedback, the higher the chance that many people use the company. Having two reviews will not help you much. These might even be reviews from the employees. Second, a higher positive to negative feedback rate. The more positive the feedback the better. Finally, a high response rate. This means that the company responds to their customers’ feedback quickly. You don’t want a towing company that hardly engages with its customers. Customer service is a key factor that will affect you.

3. Take Time to Visit their Business Location if possible

After getting plenty of second-hand information, it is time to get some first-hand information. You can visit the business location of your top picks. Get to see for yourself what they do and the processes they have. Here, you can ask some of your own questions directly and receive answers for yourself. It can be a good way of determining their customer service. You can let them know about your budget and have them prescribe a solution based on that. Visiting the premise and learning by yourself will also give you the confidence to make the choice that is not just based on other people’s opinion, but your own.

Plaza Towing has been serving the roadside and vehicle transporting needs of Coachella Valley since 1969.  With locations in Palm Desert and Indio, and a fleet of over 30 tow trucks, Plaza Towing is able to handle every roadside service challenge and meet every towing need.  Offering light duty towing, medium duty towing, heavy duty towing, specialized trailer transport, and private party impounds, one or more of our tow vehicles are always out on the road providing quality service to both individual and commercial customers somewhere in Coachella Valley.  Readily available 24/7/365, contact Plaza Towing to get a truck dispatched to your location either now, or at a planned time of your choosing.  Reach us online, or call us now at (866) 775-4314!